When will I receive the download?

Once you have completed and paid for your order, I will immediately send you a separate email with the download links. For instant payments, you will even see the links directly on the final page (order confirmation page) of this shop.

Right of withdrawal for services & digital products

Digital products: The right of withdrawal expires prematurely for contracts for the provision of digital content if I have begun performance of the contract after you have expressly agreed that I may begin performance of the contract before the expiry of the withdrawal period, you have confirmed to me that you are aware that you will lose your right of withdrawal by giving your consent to the commencement of performance of the contract, and I have provided you with a confirmation of the contract on a durable medium, in which the content of the contract, including the aforementioned conditions for the premature expiry of the right of withdrawal, is set out.

Services:

Your right of withdrawal expires prematurely for contracts for the provision of services if I have already fully performed the service before the end of the withdrawal period and you have previously given me your consent to the commencement of the service before the end of the withdrawal period and have simultaneously confirmed with this consent your knowledge that you will lose your right of withdrawal prematurely if I have fully performed the contract.

If you cancel the service contract before I have fully provided the service (i.e., before the right of cancellation expires as described above), you owe me compensation for the value of the partial services provided up to the point of cancellation. However, this obligation to pay compensation only applies if you expressly requested that I begin providing the service before the cancellation period expired and you were properly informed about your right of cancellation and the potential claim for compensation.

Since each service is an exclusive appointment, this slot is reserved solely for you, and other customer requests for this appointment will be declined. Therefore, if you cancel, the appointment cannot be offered to anyone else. For this reason, cancellation is free of charge up to 14 days before the scheduled appointment. After that, a refund is no longer possible. However, please note that in a genuine emergency, rescheduling the appointment is possible up to 48 hours in advance without incurring any additional costs.

My business hours and telephone availability

My creative energies flow daily between 9:30 am and 8:30 pm 😊.

Morning:
The morning is reserved for the development of new products and administrative tasks.

Sessions and coaching sessions take place between these times:

• Monday - Thursday: 12:00 – 19:00

Due to my busy schedule, I'm often difficult to reach by phone. If you'd still like to try, the best time to contact me is between 12:00 and 17:00 at +49 30 2417-3330. Please understand that my phone is switched off during sessions and courses to ensure an undisturbed atmosphere. If you're unable to reach me by phone, I would be very happy to receive an email from you at support@cosmic-contact.de .

Difference between sessions and coaching

All sessions begin with a long, in-depth consultation where we discuss what's important to you. Once we feel you're ready for energy work, I energetically connect with your various energy bodies and chakras to directly address the issues discussed in the session. I usually also channel a light language during the sessions to activate all your energy bodies. All sessions are designed to prioritize your emotional and physical well-being.

My coaching sessions are individually tailored to you, like a bespoke suit for your needs. No two sessions are alike, because everything arises spontaneously in the moment. Therefore, you won't find a boring lecture in these sessions, but rather a lesson designed specifically for you, focusing entirely on your needs. You won't receive any slides or templates. This means you can book the same coaching sessions multiple times on the same topic and always learn something new. That's what makes them so special.

Sessions such as coaching sessions can also be recorded via Skype if you would like a recording.

Participation in my live courses:

All my live courses take place on EduDip . You'll receive the same email address used for digital downloads. All other important information can be found in the accordion menu below the description for each course. To participate, you must log in to EduDip at least one hour before the course starts. Simply click the link in the email to add yourself to the participant list and save the access link. This will ensure you can join the course on time.

EduDip offers numerous advantages: It's a user-friendly platform that enables seamless participation in live events. With its stable technology and easy navigation, EduDip ensures a pleasant and uninterrupted course experience. The platform helps you focus entirely on the course content and get the most out of every session.

Where does the session or coaching take place?

My coaching sessions and meetings take place via Skype . Skype offers the advantage of a stable and high-quality connection, allowing us to communicate clearly and effectively. Furthermore, the sessions can be recorded via Skype, so you can review and revisit the content at any time.

EduDip and Skype together offer an excellent platform for an optimal learning experience and individual support.

Where did you get your skills?

My abilities have been with me since childhood. I've learned so much through the loving support of my spirit guides and my galactic team. Over the past 19 years, during my practice at nebelduft.de, I've further developed these abilities. Now I joyfully share them with my Cosmic Contact clients. Please also read my " About Me " page.

What happens after ordering?

After placing your order, you will receive two emails from me. First, you will receive the order confirmation. The most important part, however, is the additional email, which you can easily recognize by the little green alien in the subject line. This contains all the important information you need: the bank details for the transfer, the link to my scheduling page where you can select a suitable appointment for sessions or coaching sessions that have already been paid for, and other details.

If you have ordered downloads, they will be available to you after payment is received – or immediately if you pay with PayPal or instant bank transfer. This way you can get started right away.

Where can I find the link to the scheduling page?

I'll direct you to my scheduling page in the email with the little green alien in the subject line, as well as in the order confirmation email. There you can easily select and book a suitable appointment for your sessions or coaching. If you don't find the email right away, simply check your spam folder for the order confirmation. If it's still not there, I'd be happy to resend it to you. Just send me a quick email to support@cosmic-contact.de.

How do I book an appointment?

In your order confirmation email, you'll find a link to the scheduling page. Clicking on it will allow you to select a suitable date and time for your session or coaching. If you need any assistance, please feel free to contact me via email at support@cosmic-contact.de.

On each product page, next to the product images, you will also find a video that illustrates the booking process.

How can I pay you?

To offer you the best possible flexibility, the following payment methods are available:

• Advance payment via bank transfer
• PayPal
• PayPal Express
• Visa
• Mastercard
• American Express
• maestro
• UnionPay
• Shop Pay
• Apple Pay
• Google Pay

This way you can easily choose the option that suits you best.

In which languages ​​can I book a session?

I offer sessions and coaching in both German and English. Although my English is good, I'm not a native speaker, so it's not perfect. For those who speak Spanish, I'd like to point out that I unfortunately don't speak Spanish.

The content of my website has been translated into Spanish to give Spanish-speaking visitors the opportunity to experience the Light Languages ​​and to grasp the profound insights and spiritual wisdom in all their splendor.

If you speak Spanish and also understand English, we can gladly hold the session in English.

How are prices displayed in my country?

The prices in my shop are displayed in the local currency. Unfortunately, I cannot convert the prices to US dollars. If you would like to see the prices in a different currency, please use a currency converter such as Google.

Do you have any further questions?

I'm here for you! The quickest way to get your questions answered is via email. Just write to me at support@cosmic-contact.de, I'm happy to help.

Would you prefer to make a phone call?

Due to numerous inspiring coaching sessions and enriching meetings, I'm often difficult to reach by phone. If you'd still like to try contacting me, please feel free to call me at 030-24173330. Please note, however, that my phone is switched off during sessions to ensure an undisturbed atmosphere. I don't have an answering machine; if I don't answer after 1-2 minutes of ringing, you can simply hang up, as my phone will be within reach if I am available.