When will I receive the download?

As soon as you have completed and paid for your order, I will immediately send you a separate email with the download links. For immediate payments, you will even see the links directly on the final page (order confirmation page) of this shop.

Right of withdrawal for services & digital products

Digital products: The right of withdrawal expires prematurely for contracts for the provision of digital content if I have started the performance of the contract after you have expressly agreed that I begin with the performance of the contract before the end of the withdrawal period, you have confirmed your knowledge that you lose your right of withdrawal by your consent when the performance of the contract begins, and I have provided you with a confirmation of the contract, in which the content of the contract, including the aforementioned conditions for the premature expiry of the right of withdrawal, is reproduced on a durable medium.

Services:

Your right of withdrawal expires prematurely for contracts for the provision of services if I have already fully performed the service before the end of the withdrawal period and you have previously given me your consent to begin the performance of the service before the end of the withdrawal period and, at the same time as this consent, you have confirmed your knowledge that you lose your right of withdrawal prematurely if I have fully performed the contract.

If you withdraw from the service contract before the full performance of the service by me (i.e., before the premature expiry of the right of withdrawal described above), you owe me compensation for the partial services rendered up to the time of withdrawal. However, this obligation to pay compensation only exists if you have expressly requested that I begin with the performance of the service before the end of the withdrawal period and you have been correctly informed about the right of withdrawal and the possible claim for compensation.

Since each service is an exclusive appointment, this appointment is reserved exclusively for you, and other customer inquiries regarding this appointment will be rejected. In the event of a cancellation on your part, the appointment can therefore no longer be given to others. Therefore, a cancellation of this appointment is possible free of charge up to 14 days before the agreed appointment. After that, a refund of the costs is no longer possible. However, you know that a postponement of the appointment in an actual emergency is possible up to 48 hours in advance, without incurring any consequential costs.

My business hours and telephone availability

My creative energies flow daily between 9:30 AM and 8:30 PM 😊.

Mornings:
Mornings are reserved for the development of new products and administrative tasks. 

Sessions and coaching take place between these hours:

• Monday - Thursday: 12:00 PM – 7:00 PM

 

Due to these intensive schedules, I am often difficult to reach by phone. If you still want to try, you can reach me best between 12:00 PM and 5:00 PM at 030-2417-3330. Please understand that my phone is switched off during sessions and courses to ensure an undisturbed atmosphere. If you cannot reach me by phone, I would be very happy to receive a message by email at support@cosmic-contact.de.

What happens after ordering?

After your order, you will receive two emails from me. First, the order confirmation. However, the core is the extra email, which you can easily recognize by the little green alien in the subject line. This contains all the important information you need: the bank details for the transfer, the link to my scheduling page, where you can select your suitable appointment for already paid sessions or coaching, and further details.

If you have ordered downloads, they will be available to you after receipt of payment – or immediately if you pay with PayPal or instant bank transfer. So you can get started right away.

Where can I find the link to the scheduling page?

I will show you the way to my scheduling page in the email with the little green alien in the subject line, but also in the order confirmation email. There you can conveniently select and set a suitable appointment for your booked sessions or coaching. If you don't find the email immediately, please check your email spam folder for the order confirmation. If it is not found, I will gladly send you the order confirmation again by email. Just write to me briefly at support@cosmic-contact.de.

How do I register for an appointment?

In the order confirmation email, you will find a link to the scheduling page. A click on it allows you to select a suitable appointment for your session or coaching. If you need support with this, I am happy to assist you via email at support@cosmic-contact.de.

You will also find a video on each product page next to the product images that illustrates the booking process for you.

How can I pay you?

To offer you the best possible flexibility, the following payment methods are available:

• Prepayment by bank transfer
• PayPal
• PayPal Express
• Visa
• Mastercard
• American Express
• Maestro
• UnionPay
• Shop Pay
• Apple Pay
• Google Pay

This way you can conveniently choose the option that suits you best. 

In which languages can I book a session?

I offer sessions and coaching in both German and English. Although my English is good, I am not a native speaker, which is why it is not quite perfect. For those who speak Spanish, I would like to point out that I unfortunately do not speak Spanish.

The content of my website has been translated into Spanish to also give Spanish-speaking visitors the opportunity to experience the Light Languages and to grasp the profound insights and spiritual wisdom in their full glory.

Should you speak Spanish and also understand English, we can gladly hold the session in English.

How are prices displayed in my country?

The prices in my shop are displayed in the local currency. Unfortunately, I cannot convert the prices to US dollars. If you would like to see the prices in a different currency, I ask you to use a currency converter such as Google for this purpose.

Do you have any further questions?

I'm here for you! The fastest way to get your questions answered is via email. Just write to me at support@cosmic-contact.de, I'm happy to help you.

Would you rather call?

Due to numerous inspiring coaching sessions and enriching meetings, I am usually difficult to reach by phone. If you still want to try to speak to me, feel free to call me at 030-24173330. Please note, however, that my phone is switched off during ongoing sessions to ensure an undisturbed atmosphere. I do not have an answering machine; if I don't pick up after 1-2 minutes of ringing, you can simply hang up, because if I am indeed available, I have my phone within reach.