Cancellation policy & cancellation form

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

A. Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

For contracts for the delivery of goods, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

For contracts for the delivery of data not stored on a physical data carrier, which is produced and provided in digital form (digital content), the cancellation period shall be fourteen days from the date of conclusion of the contract.

For contracts for services, the cancellation period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Melanie Braun, Cosmic Contact, Mühlenstr. 8 a, 14167 Berlin, Germany, Tel.: +49 30 2417 3330, Email: support@cosmic-contact.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

In the case of contracts for the delivery of goods, we may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by you is decisive or which are clearly tailored to your personal needs.

The right of withdrawal does not apply to consumers who are not members of a member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

The right of withdrawal expires prematurely for contracts for the provision of digital content if we have begun to fulfil the contract after you have expressly agreed that we may begin to fulfil the contract before the expiry of the withdrawal period, you have confirmed to us that you are aware that by giving your consent you will lose your right of withdrawal upon commencement of the contract fulfilment, and we have provided you with a confirmation of the contract on a durable medium in which the content of the contract, including the aforementioned conditions for the premature expiry of the right of withdrawal, is reproduced.

For services, in particular remote energetic sessions, channelings or DNA activations, there is also no right of withdrawal if you have expressly agreed that we may begin the service before the expiry of the withdrawal period and you have acknowledged that your right of withdrawal expires upon full fulfilment of the contract by us.

Note on replacement value and non-cancellable individual appointments/services

If the appointment is individually arranged (e.g., coaching, energy session, or channeling), there is no right to cancellation or refund after the 14-day cancellation period has expired. The booking is binding.

Since these appointments are reserved exclusively for the customer and cannot be reassigned at short notice, in the event of cancellation or non-participation outside the statutory cancellation period, the entire agreed amount remains with the provider (Melanie Braun).

If the contract is canceled within the statutory cancellation period after the service has already begun, the customer is liable for compensation for the value of the service provided up to the cancellation date, in accordance with Section 357a, Paragraph 2 of the German Civil Code (BGB). This requires that the customer has expressly agreed to the commencement of the service before the expiration of the cancellation period and has been correctly informed of the loss of the right of cancellation and the obligation to pay compensation.

Furthermore, the agreed-upon session time is reserved exclusively for the client. Should the client decide to end the session early or not wish to discuss any further topics, there is no entitlement to a (partial) refund of the fee. The service is considered fully provided at the start of the session, regardless of the actual duration of the session.

Cancellation or refund – even partial – after the session has begun is therefore excluded.

General information on returning goods

1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect it from transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the above-mentioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you wish to cancel the contract, please fill out this form and return it.

To

Melanie Braun
Cosmic Contact
Mühlenstr. 8 a
14167 Berlin
Germany

Email: support@cosmic-contact.de

I hereby revoke (*) the contract concluded by me for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Consumer's name

________________________________________________________
Consumer's address

________________________________________________________
Consumer's signature (only if notification is made on paper)

_________________________
Date

(*) Delete as appropriate