Cancellation policy & cancellation form
Cancellation Policy & Cancellation Form for Goods, Digital Content and Services
Summary for checkbox in star basket:
Digital content: By clicking this checkbox, I expressly agree that the performance of the contract will begin before the end of the withdrawal period. I understand that my right of withdrawal expires upon commencement of performance.
Services: The right of withdrawal applies regardless of the agreed session date and ends 14 days after conclusion of the contract, even if the session takes place at a significantly later date.
I request and expressly agree that you (Melanie Braun) may begin performing the service that is the subject of the contract to be concluded before the end of the withdrawal period. Furthermore, I understand that I will lose my statutory right of withdrawal once you have fully performed the contract.
Since these appointments are reserved exclusively for me and cannot be reassigned at short notice, I expressly agree that in the event of cancellation or non-attendance outside the statutory withdrawal period, the entire agreed amount will remain with the provider (Melanie Braun).
Rescheduling is possible, provided it is done before the originally agreed date . I understand that cancellation or refund – even partial – is excluded after the statutory withdrawal period has expired.
Furthermore, the following applies: Should I decide during the session to end it prematurely or not wish to address any further topics, there is no entitlement to a (partial) refund of the fee. The service is considered fully rendered at the start of the session, regardless of the actual duration.
Group offers (e.g., Sternentor Group/Seven-Session Pass): I understand that the seven sessions will take place in a fixed order on the specified dates and must be attended consecutively; rescheduling individual sessions is not possible. I understand that my 14-day right of withdrawal begins upon conclusion of the contract and expires prematurely as soon as I participate in the first group session or have been granted access to accompanying content/materials/recordings. Once the event has begun, there is no entitlement to a refund – not even a partial one – as my place is reserved for the entire duration.
Cancellation policy & cancellation form
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:
A. Cancellation Policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
For contracts for the delivery of goods, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last item.
For contracts for the supply of data not contained on a physical medium, which are produced and supplied in digital form (digital content), the withdrawal period is fourteen days from the day of the conclusion of the contract.
For service contracts, the cancellation period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform me (Melanie Braun, Cosmic Contact, Mühlenstr. 8 a, 14167 Berlin, Germany, Tel.: 030-24173330, E-Mail: support@cosmic-contact.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient that you send the notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, I will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than the cheapest standard delivery offered by me), without undue delay and no later than fourteen days from the day on which I received your notification of withdrawal. For this reimbursement, I will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.
In the case of contracts for the supply of goods, I may refuse to refund you until I have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to me without undue delay and in any event no later than fourteen days from the day on which you inform me of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by you is decisive or which are clearly tailored to your personal needs.
The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, are not citizens of a Member State of the European Union and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union.
The right of withdrawal expires prematurely in the case of contracts for the provision of digital content if I have begun performance of the contract after you have expressly agreed that I will begin performance of the contract before the expiry of the withdrawal period, you have confirmed to me that you are aware that you will lose your right of withdrawal by giving your consent to the commencement of performance of the contract, and I have provided you with a confirmation of the contract on a durable medium, in which the content of the contract, including the aforementioned conditions for the premature expiry of the right of withdrawal, is set out.
For services, especially remote energy sessions, channelings or DNA activations, there is also no right of withdrawal if you have expressly agreed that I will begin the service before the end of the withdrawal period and you have acknowledged that your right of withdrawal expires upon complete fulfillment of the contract by me.
Information regarding appointment commitment, cancellation and rescheduling
Booking a session constitutes a binding agreement for a specific appointment, and the corresponding time slot is reserved exclusively for the client. The execution of the contract begins as soon as the appointment is booked, since the preparation of the service – in particular the binding blocking of the time slot, the organizational planning, and the internal allocation of personnel and time resources – is an integral part of the service owed.
Rescheduling the agreed appointment is possible, provided it occurs before the originally scheduled date . The customer must notify us of the rescheduling in a timely manner so that a new appointment can be arranged.
Cancellation (withdrawal from the contract) is not possible after the statutory 14-day withdrawal period has expired, regardless of when the booked appointment takes place. The agreed amount remains with me (Melanie Braun), as the appointment is reserved individually for the client and short-notice reassignment is not possible.
Note regarding group offers and multiple appointments (e.g. Sternentor group/seven-session card)
When booking a multi-part event (e.g., a seven-part ticket for the Sternentor group), all included dates are provided as a single, continuous service. The events take place in a fixed order on the dates listed on the offer page and must be attended consecutively; rescheduling individual dates is not possible.
The right of withdrawal lasts 14 days from the conclusion of the contract and expires prematurely as soon as the participant attends the first group session or has been granted access to digital content, accompanying materials, or recordings of the event. Once the event has commenced, the contract is fully binding; a refund – even partial – for non-attendance at individual sessions or premature termination of participation is excluded, as the place is reserved for the entire duration.
Note regarding compensation for services rendered and non-refundable individual appointments/services
The right of withdrawal applies regardless of the agreed session date and ends 14 days after conclusion of the contract, even if the session takes place at a significantly later date.
If the appointment is individually arranged (e.g., coaching, energy session, or channeling), there is no right to cancellation or refund after the 14-day cancellation period. The booking is binding.
Since these appointments are reserved exclusively for the customer and cannot be reassigned at short notice, in the event of cancellation or non-attendance outside the statutory withdrawal period, the entire agreed amount remains with me (Melanie Braun).
If the contract is cancelled within the statutory cancellation period after the service has already begun, the customer owes compensation for the value of the service provided up to the point of cancellation, in accordance with Section 357a Paragraph 2 of the German Civil Code (BGB). This requires that the customer has expressly consented to the commencement of the service before the end of the cancellation period and has been correctly informed about the loss of the right of cancellation and the obligation to pay compensation.
Furthermore, the agreed-upon time for the session is reserved exclusively for the client. Should the client decide to end the session prematurely or not wish to discuss any further topics, there is no entitlement to a (partial) refund of the fee. The service is considered fully rendered upon commencement of the session, regardless of the actual duration of the client's participation.
Cancellation or refund – even partial – after the session has started is therefore excluded.
General information on returning goods
- Please avoid damaging or soiling the goods. Please return the goods to me in their original packaging, including all accessories and packaging materials. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against damage during transport by using suitable packaging.
- Please do not return the goods to me freight collect.
- Please note that the aforementioned points 1–2 are not prerequisites for the effective exercise of the right of withdrawal.
B. Cancellation form
If you wish to cancel the contract, please fill out this form and return it.
To
Melanie Braun
Cosmic Contact
Mühlenstr. 8 a
14167 Berlin
Germany
Email: support@cosmic-contact.de
I hereby revoke (*) the contract I concluded for the purchase of the following goods (*) / the provision of the following service (*):
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Consumer name
________________________________________________________
Consumer's address
________________________________________________________
Consumer signature (only for notifications on paper)
_________________________
Date
(*) Delete as appropriate
As of October 23, 2025