Cancellation policy & cancellation form
RIGHT OF WITHDRAWAL & WITHDRAWAL FORM for goods, digital content and services
Summary for checkbox in shopping cart:
Digital content: By clicking this checkbox, I expressly agree that the performance of the contract will begin before the expiry of the withdrawal period. I understand that my right of withdrawal expires when the performance begins.
Services: The right of withdrawal applies regardless of the agreed session date and ends 14 days after the conclusion of the contract, even if the session takes place at a significantly later date.
I request and expressly agree that you (Melanie Braun) begin with the performance of the service that is the subject of the contract to be concluded before the end of the withdrawal period. Furthermore, I am aware that I lose my statutory right of withdrawal upon complete performance of the contract by you.
Since these appointments are reserved exclusively for me and cannot be re-booked at short notice, I expressly agree that in the event of a cancellation or non-attendance outside the statutory withdrawal period, the entire agreed amount remains with the provider (Melanie Braun).
However, a rescheduling of the appointment is possible, provided that it occurs before the originally agreed upon date. I understand that a cancellation or refund – even partial – is excluded after the expiry of the statutory withdrawal period.
Furthermore, if I decide during the session to end it prematurely or no longer wish to address further topics, there is no claim to a (partial) refund of the fee. The service is considered fully rendered at the beginning of the session, regardless of the actual duration of use.
Group offers (e.g., Stargate Group/Seven-Session Card): I note that the seven appointments take place in a fixed sequence on the specified dates and must be attended consecutively; a rebooking of individual appointments is excluded. I am aware that my 14-day right of withdrawal applies from the conclusion of the contract and expires prematurely as soon as I participate in the first group appointment or am granted access to accompanying content/materials/recordings. After the start of the event, there is no claim to a refund – not even partially – as my place is reserved for the entire duration. I note that in case of disrespectful, boundary-crossing, or disruptive behavior on my part, further cooperation may be terminated for good cause. In this case, the claim to the remaining appointments expires; no refund will be issued.
3-session package:
I acknowledge that the three appointments of the 3-session package are to be independently scheduled by me and are binding. The appointments must be taken in the order I choose; rebooking individual appointments is excluded. I am aware that my statutory 14-day right of withdrawal applies from the conclusion of the contract and expires prematurely as soon as I attend the first session. The overall package is considered commenced at the start of the first session. From this point onwards, there is no claim to a refund – not even partially – as my place is definitively reserved for the entire duration of the 3-session package. I am also aware that if I cancel the package independently, there is no claim to a refund. I acknowledge that in the event of disrespectful, boundary-crossing, or disruptive behavior on my part, further cooperation may be terminated for good cause. In this case, the claim to the remaining appointments expires; no refund will be issued.
Right of withdrawal & Withdrawal form
Consumers are entitled to a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity:
A. Right of withdrawal information
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
For contracts for the delivery of goods, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
For contracts for the delivery of data not on a physical data carrier, which are produced and provided in digital form (digital content), the withdrawal period is fourteen days from the day of the conclusion of the contract.
For service contracts, the withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform me (Melanie Braun, Cosmic Contact, Mühlenstr. 8 a, 14167 Berlin, Germany, Tel.: 030-24173330, E-Mail: support@cosmic-contact.de) by means of a clear statement (e.g., a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, I must repay to you all payments that I have received from you, including the delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by me), without undue delay and at the latest within fourteen days from the day on which the notification of your withdrawal from this contract was received by me. For this repayment, I will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
For contracts for the delivery of goods, I may refuse repayment until I have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to me without undue delay and in any event no later than fourteen days from the day on which you notify me of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties, and functionality of the goods.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by you is decisive or which are clearly tailored to your personal needs.
The right of withdrawal does not apply to consumers who are not citizens of a European Union member state at the time of concluding the contract and whose sole residence and delivery address at the time of concluding the contract are outside the European Union.
The right of withdrawal expires prematurely for contracts for the provision of digital content if I have commenced performance of the contract after you have expressly agreed that I begin performance of the contract before the expiry of the withdrawal period, you have confirmed your knowledge that you lose your right of withdrawal by your consent with the beginning of the performance of the contract, and I have provided you with a confirmation of the contract, in which the content of the contract, including the aforementioned conditions for the premature expiration of the right of withdrawal, is reproduced on a durable medium.
For services, in particular energetic remote sessions, channelings or DNA activations, there is also no right of withdrawal if you have expressly agreed that I begin with the service before the expiry of the withdrawal period and you have taken note that your right of withdrawal expires with complete performance of the contract by me.
Note on appointment binding, cancellation, and rescheduling
By booking a session, a specific appointment is bindingly agreed upon and the corresponding period is reserved exclusively for the customer. The execution of the contract begins with the appointment reservation, as the preparation of the service – in particular the binding blocking of the time slot, the organizational planning, and the internal provision of personnel and time capacities – is part of the owed service.
A rescheduling of the agreed appointment is possible, provided that it occurs before the originally set date. The customer must notify the rescheduling in good time so that a new appointment can be made.
A cancellation (withdrawal from the contract) is excluded after the expiry of the statutory 14-day withdrawal period, regardless of when the booked appointment takes place. The agreed amount remains with me (Melanie Braun), as the appointment is individually reserved for the customer and a short-term alternative assignment is not possible.
The provider is entitled to cancel a session, group event, or other service for good cause with immediate effect or to terminate further cooperation. Good cause exists, in particular, in the event of serious or repeated breach of contract, disrespectful, abusive, discriminatory, boundary-crossing, or disruptive behavior by the customer that makes the performance of the service unreasonable. In this case, there is no claim to further appointments or to a refund of fees already paid, provided that the cancellation is attributable to the customer. Services already rendered remain unaffected.
Note on group offers and multiple appointments (e.g., Stargate Group/Seven-Session Card)
When booking a multi-part event (e.g., a seven-session card for the Stargate Group), all included appointments are provided as a unified, coherent service. The appointments take place in a fixed sequence on the dates specified on the offer page and must be attended consecutively; rebooking individual appointments is excluded.
The right of withdrawal is 14 days from the conclusion of the contract and expires prematurely as soon as the participant attends the first group appointment or is granted access to digital content, accompanying materials, or recordings of the event. At the start of the event, the contract is considered fully binding; a refund – even partial – for non-attendance at individual appointments or premature termination of participation is excluded, as the place is reserved for the entire duration.
Note on compensation for value and non-cancellable individual appointments/services
The right of withdrawal applies regardless of the agreed session date and ends 14 days after the conclusion of the contract, even if the session takes place at a significantly later date.
If it is an individually agreed single appointment (e.g., coaching, energetic session or channeling), there is no right to cancellation or refund after the 14-day withdrawal period has expired. The booking is binding.
Since these appointments are reserved exclusively for the customer and cannot be reassigned at short notice, in the event of a cancellation or non-attendance outside the statutory withdrawal period, the entire agreed amount remains with me (Melanie Braun).
If the contract is revoked within the statutory withdrawal period after the service has already begun, the customer owes compensation for value for the service rendered up to the revocation in accordance with § 357a para. 2 BGB. This requires that the customer has expressly agreed that the performance of the service begins before the expiry of the withdrawal period and has been correctly informed about the loss of the right of withdrawal and the obligation to pay compensation for value.
Furthermore, the period agreed for the session is reserved exclusively for the customer. Should the customer decide during the session to end it prematurely or no longer wish to address further topics, there is no claim to a (partial) refund of the fee. The service is considered fully rendered at the beginning of the session, regardless of the actual duration of use by the customer.
A cancellation or refund – even partial – after the start of the session is therefore excluded.
General notes on returning goods
- Please avoid damage and contamination of the goods. Please return the goods to me in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
- Please do not send the goods back to me freight unpaid.
- Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and send it back.
To
Melanie Braun
Cosmic Contact
Mühlenstr. 8 a
14167 Berlin
Germany
Email: support@cosmic-contact.de
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of the consumer(s)
________________________________________________________
Address of the consumer(s)
________________________________________________________
Signature of the consumer(s) (only for notification on paper)
_________________________
Date
(*) Delete as appropriate
Status: 23.10.2025