CANCELLATION POLICY & CANCELLATION FORM for goods, digital content and services

Short version for checkbox in star basket:

Digital content: By checking this box, I expressly agree that the contract will begin to be executed before the expiration of the withdrawal period. I am aware that my right of withdrawal expires upon commencement of execution.

Services: I request and expressly agree that you (Melanie Braun) begin performing the service that is the subject of the contract to be concluded before the end of the cancellation period. Furthermore, I am aware that I lose my statutory right of cancellation upon complete fulfillment of the contract by you.

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Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity:

A. Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

For contracts for the delivery of goods, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

For contracts for the delivery of data not stored on a physical data carrier, which is produced and provided in digital form (digital content), the cancellation period shall be fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Melanie Braun, Cosmic Contact, Mühlenstr. 8 a, 14167 Berlin, Germany, Tel.: 030-24173330, Email: support@cosmic-contact.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

In the case of contracts for the delivery of goods, we may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not members of a member state of the European Union and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

Contracts for the delivery of digital content: The right of withdrawal expires prematurely for contracts for the provision of digital content if we have begun to fulfil the contract after you have expressly agreed that we may begin to fulfil the contract before the expiry of the withdrawal period, you have confirmed to us that you are aware that by giving your consent you will lose your right of withdrawal upon commencement of the contract fulfilment, and we have provided you with a confirmation of the contract on a durable medium in which the content of the contract, including the aforementioned conditions for the premature expiry of the right of withdrawal, is reproduced.

Contracts for the provision of services: The right of withdrawal expires prematurely in the case of contracts for the provision of services if we have already fully provided the service before the expiry of the withdrawal period and you have previously given us your consent to start performing the service before the expiry of the withdrawal period and at the same time, with this consent, you have confirmed your knowledge of the fact that you will lose your right of withdrawal prematurely if we have fully fulfilled the contract.

In the event that you cancel the service contract before we have fully provided the service (i.e., before the expiration of the right of cancellation described above), you owe us compensation for the partial services provided up to the time of cancellation. However, this obligation to pay compensation only exists if you have expressly requested that we begin providing the service before the expiration of the cancellation period and you have been correctly informed about the right of cancellation and the possible claim for compensation.

Since each service is an exclusive appointment , this appointment is reserved exclusively for you; other customer requests regarding this appointment will be declined. In the event of a cancellation by you, the appointment can therefore no longer be given to anyone else. Cancellation free of charge is therefore only possible up to 14 days before the agreed appointment. After this period, the contractually agreed payment obligation remains in effect in accordance with the booking conditions. A refund of the payment made is excluded; the full amount will be retained as cancellation fees. However, you understand that in an emergency, you can reschedule the appointment up to 48 hours in advance without incurring any additional costs.

General information on returning goods

1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect the goods from transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the above-mentioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you wish to cancel the contract, please fill out this form and return it.

To

Melanie Braun
Cosmic Contact
Mühlenstr. 8 a
14167 Berlin
Germany

Email: support@cosmic-contact.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of the consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only if notification is made on paper)

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Date

(*) Delete as appropriate